Department: Customer Operations
Employment Type: Full Time
Location: Remote, AUS
Workplace type: Fully remote
Reporting To: Director, Implementation Engineering

Key Responsibilities

Skills, Knowledge and Expertise

Benefits

About Akka

Akka builds the platform that enterprises use to develop, deploy, and operate agentic AI systems. Our customers run mission-critical workloads on top of Akka, many of them in regulated industries (financial services, healthcare, public sector, defense-adjacent) where the cost of an outage, a data leak, or a botched upgrade is measured in regulatory exposure, not just churn. They are not buying SaaS. They are buying a managed runtime they can stake their business on.

The agentic AI market is being sold on assertion. Vendors publish throughput numbers with no methodology, cost comparisons with no workload definition, and benchmarks built by people who learned the competing framework the afternoon before they measured it. We intend to be the company whose numbers hold up when someone tries to prove them wrong.

Our Vision:
Distributed systems that feel local.

Our Mission:
To make it simple to build, run, and evaluate agentic systems.

Our Values:

We’re Authentic: We value transparency and genuine communication, without politics or games. We're honest and assume good intentions, cultivating trust and accountability within our organization and in our interactions with the community. Authentic defines who we want to work with.
We’re Customer-focused: We value customer outcomes above all else. By prioritizing our customers' interests, and meeting them where they are today, we help ensure their success. We are dedicated to deeply understanding our customer’s needs, anticipating challenges, navigating time constraints, and striving to exceed expectations. Customer-focused defines how we decide where we spend our time.
We’re Nonconventional: We value fearless innovation by challenging the status quo and embracing alternative approaches. Continuous learning and a growth mindset aimed at improving ourselves, our company, and our products, drives us to push boundaries and explore new solutions. Guided by a bias for action, we leverage industry and customer insights to inspire fresh ideas, enabling optimal future offerings. Nonconventional defines how we approach and test a strategy.
We’re Persistent: We value excellence through continuous experimentation and courageous problem-solving. We recognize that achieving success often demands approaching challenges with tenacity and taking calculated risks to achieve leading-edge solutions. Persistent defines how we want to be perceived by others.

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